All returns must be made within 30 days of purchase.
(Holiday Return Policy - During the months of November-December all returns must be made within 60 days of purchase).
Please note that all returns must include the order # in the box.
To get approval to return an item(s), please fill out and submit the return request form. To access this form you must log-in to your Roush store account and then click on your completed orders. Then click on the return items box. Select the item(s) and the quantity of the item(s) you are requesting to return. Select the return reason from the drop down menu and the requested return action. If possible please provide any additional information on the reason for the return in the comments section. Then submit your request.
Please allow 2-3 business days for us to update the status on your return request. Please do not send your item(s) back until you receive a “Return Authorized” status. You will receive an email when your return request status has been updated. At that time you may send your item(s) to the Roush Retail Store: 11781 Market St. Livonia MI 48150.
By ordering from our website and/or calling in your order you agree to pay any shipping charges incurred during the return process. We are not responsible for items lost during return shipping and cannot process your return until the item(s) are received.
Items must be in good condition with original packaging and merchandise must be unworn/unwashed. The RAC reserves the right to decline any return when the merchandise is not in good condition. Once we receive your item(s) and deem them acceptable for a return, a store credit will then be issued to your online store account. The shipping fee (and the tax on shipping for Michigan customers) will not be included in the store credit.
NON RETURNABLE AND NON-REFUNDABLE ITEMS
All sales final on racing sheet metal, tires, pistons and sale items (No returns, exchanges, or refunds.)